We are open 7:30 AM to 6:30 PM, Monday to Friday and 7:00 AM to 2:00 PM on Saturday. We’re closed on Sunday. Holiday hours may vary, so please call or check our website for specific information on those dates.

We operate on a pre-order basis. Same day orders are not accepted.

We typically require a 14 business day advance notice. This provides us with sufficient time to properly plan your design(s) and prepare your order.

Absolutely! We’re happy to accommodate rush orders. Please note that orders placed 10 business days or less from your event date will incur a rush fee.

To submit an order request, please  fill out our Order Request Form accessible through the ‘Order Here’ menu tab at the top of our website.

All orders will be confirmed in writing via email after we receive payment on the invoice sent to you.

If you have received an invoice and are ready to finalize your order follow these quick steps:

1. Open the invoice notification you received in your email.
2. Click the Pay Invoice button.
3. Follow the secure checkout prompts to pay using any supported credit card, debit card, or digital wallets like Apple Pay and Google Pay. 

You will need to make full payment order to begin working on your designs, the baking and the decorating process.

Yes, we do. All our cookies, cake pops, cupcakes and other treats are 2 dozen minimum.

We typically ask you to send us inspirational images for reference (like party invites, mood boards, etc.) Images are solely for inspirational purposes.

All our recipes are nut-free. However, we are unable to prove that the ingredients purchased and used in our recipes are 100% nut-free.

Yes! We offer dairy-free, eggless, vegan and gluten-free options.

The price of a custom theme cake varies based on size, design, and complexity. We’ll provide a detailed quote during your consultation.

Although fondant is a widely used edible cake decoration and is considered safe for consumption, fondant cake decorations frequently incorporate structural supports, such as toothpicks, skewers, or white floral stem wires, which are not intended for ingestion. Therefore, we strongly advise removing these supports and refrain from consuming the cake decorations. 

A sure thing to have ready would be to clear up spaces in the “footwells” of your car. We strongly advise against placing a cake on a passenger’s lap or an empty passenger seat while driving. When operating your vehicle, we recommend gradually accelerating, making slow, sharp turns, and avoiding sudden stops. Additionally, ensure that loose items such as bags, phones, or water bottles are securely fastened to prevent them from falling on the cake.

Any changes to your design idea can be accommodated before payment is made. However, please be informed that all food sales are final, and all payments are non-refundable. Due to the nature of our business, we immediately purchase specialized materials to fulfill each order after it’s placed. If you decide to cancel an order, the payment can be applied at a later date (subject to availability).